Select Subject All EPAY Products WalTer Wally Blueforce.com Fonen EPAY Helpdesk IVR  Select Topic All

S.No. Frequently Asked Questions EPAY Products 1 I want to know about American Epay Product Line. 2 Where can I buy American EPay system from? WalTer 1 What is WalTer? 2 I want to know about WalTer technical specifications. 3 Is the Walter/Wally configuration data backed up? 4 Do you store employee fingerprints on Walter? 5 What is the storage capacity of Walter? 6 Which is the speed of Dial-Up Modem used in the Walter? 7 In how many modes can a Walter synch with EPAY servers? 8 How secure is the Employee data on Walter? 9 Wireless Walters can be forced to reboot remotely with a command. What is that Command? 10 What all information do you need to reboot a Wireless Walter remotely? 11 My Walter is stuck on Blue screen. What is going on? 12 Why does a manager get ‘Approve Missed Punches’ on the Walter? 13 What is Approve Missed Finger print Punches feature on the Walter? 14 How does a Manager Register an Employee on the Walter? 15 How does Manage Attendance feature works on the Walter? 16 What are the steps for a Manger to terminate an Employee at the site using Walter? 17 When a Walter is Rebooted. Explain the behavior of the Walter? 18 What is the necessity of Printer in the Walter? 19 What happens when the Walter communicates with Server? Explain? 20 Walter can Sync in 3 ways. Explain? 21 When Walter is connected through a Phone Line and you get a Error message of “NO DIAL TONE”.Why? 22 How to troubleshoot the issue when you get a Error message : “your finger image did not match please see you supervisor” on the Walter while Punch IN/OUT 23 My Walter is stuck on a Blank screen with a Letter `R` 24 What is RMA? How is a defective Walter Replaced? 25 Who pays for the shipping Expenses to and fro from my location? 26 What are the different kinds of Warranty on a Walter? 27 What if the screen of the Walter is damaged? 28 What kind of Printer Paper is used in Walter? 29 Learn How to ADD/ Edit Punches on the Walter 30 How many months of data does the EPAY system keep for me? 31 What are the most appealing features of Epay product line? 32 What is the Process of setting up Walter using " Deployment Site ": Wally 1 How to setup Wally 2 How do I know if the device is able to reach the network? 3 What does Asset ID signifies? 4 How do I restore/upgrade device using USB update process? 5 How do I punch in/out using the device? 6 What are the major differences between Wally and WalTer? 7 How can an Administrator Hire/Terminate employee from a Wally? 8 How messages are displayed to an Employee? 9 What happens when the Wally communicates with Server? Explain 10 What are the steps to copy new Wally application on my USB? 11 How can I update the new version of application on my device through USB? Blueforce.com 1 What are the important components of Blueforce.com? 2 What is Blue Force? 3 How do I sign up for Blueforce.com? 4 What are Sites/Jobs? 5 What are Punches/Timesheets? 6 Who are employees? 7 How do we define Shifts? 8 What are budgets? 9 What are Alerts? 10 How do we define Messages and its use? 11 What is Import/Export? 12 What are Registered Caller ID’s in a FONEN site? 13 What do you mean by “Allow Roaming Users” in a FONEN site? 14 What is Enable Caller ID blocking feature? 15 What is OT Policy? 16 What is Shift Type? 17 What is Default Job? 18 How can we do Timesheet settings? 19 What is Rounding? 20 What are the different rounding types? 21 What is “Round to the Nearest” option? 22 What is Round to the Nearest 0 minutes? 23 What is Round to the Nearest Tenth of an Hour? 24 What is Round to the Nearest Quarter of an Hour? 25 What is Round to the Nearest Three quarter of an Hour? 26 What is “Round up to next” option? 27 What is Round up to next 0 (zero) minute? 28 What is Round up to next Tenth of an hour? 29 What is Round up to next Quarter of an hour? 30 What is Round up to next Half an hour? 31 What is Round up to next Three quarter an hour? 32 What is trimming? 33 What are the different trimming options? 34 What is Trim back to the prior 0 minutes? 35 What is Trim back to the prior Tenth of an hour? 36 What is Trim back to the prior Quarter of an hour? 37 What is Trim back to the prior Three quarter of an hour? 38 What is stitching of shifts? 39 What are the options for Stitching of shifts? 40 What is Punch Report? 41 What is Punch Legend? 42 What is Open punch? 43 What is Unapproved punch?? 44 Can we print the punch report from Blueforce?How? 45 How many Types of Timesheets can we have? 46 What is a Weekly Timesheet? 47 What is Bi-weekly timesheet? 48 What is Semi-monthly timesheet? 49 How do we "Submit" an Open timesheet? 50 What is the procedure to "Approve" a timesheet after submitting it? 51 How do we "Modify" a Submitted timesheet? 52 How do we check the BUDGET graphs? 53 How many types of Alerts can we set up? 54 When does Budget Alert gets triggered? Or What alert do we use to get notified if the Budget of the site has reached a "limit" or "exceeded the specified limit" ? 55 What can be done to notify the Site Supervisor when the no. of employees at the site is less than the minimum requirement? 56 The supervisor at the site wants to make sure that in case a "specific employee" does not arrives/ is late for the shift , he should be notified immediately. How do we achieve this? 57 What can the supervisor do to get notified if any employee exceeds his/her standard hours and accrues (accumulates) "overtime"? 58 What information can be "uploaded" on Blueforce using the Import option? 59 What do I do to "download hours", in order to upload it on my Payroll Software? Fonen 1 What is Fonen? 2 How Fonen works? 3 Help me understand the Fonen Set up on Blue Force.com?Help me understand the Fonen Set up on Blue Force.com? 4 What does ALLOW ROAMING USERS check marked mean? When to use it? 5 What does ALLOW ROAMING USERS not check marked mean? When to use it? 6 What does Enable Caller ID Blocking check marked mean? 7 What does Enable Caller ID Blocking not check marked mean? 8 Why are my employees getting” This Phone Is Not Authorized” 9 Why are my employees being asked for site number? 10 Why are the punches from my Fonen site showing up in black/red? IVR 1 What is IVR? What is Voice Recognition? What is Voice Athentication?